Liquid Web Heroic Support

On-Site Support, Available 24/7/365

Our Heroic Support technicians are located on-site at each of our data centers.
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What keeps us with Liquid Web? Liquid Web has not failed us once, and Heroic Support keeps it that way.

-Tom Sella, Boxee

Dedicated Servers

A private server wholly allocated to you and fully managed by our team of Heroic Support engineers. Built on premium hardware and featuring the latest server technologies.

Storm® Servers

The next generation of server hosting which provides the power of dedicated server hosting with the flexibility of cloud hosting. Instant Provisioning, Automatic Migrations, and More.

Virtual Private Servers (vps)

The ideal solution for clients who require the control of a dedicated server matched with the affordability and simplicity of a traditional hosting account.

Traditional Web Hosting

Our traditional web hosting is designed for clients who need bulletproof reliability and unbeatable Heroic Support at an affordable rate.

Features

Self Managed
Core Managed
Fully Managed
24x7x365 Phone, Email and Livechat Support
Fully Managed Network Infrastructure
Fully Managed Hardware
Wholly owned Liquid Web Data Centers
Level 3 Technicians on-site 24x7x365
Personal Account Manager
Dedicated Billing Contact
System Level Health Monitoring and Graphing
System Level Monitoring Alerts & Notifications
100% uptime SLA on these items
Installation and Full Support of Core Software Package
Core Operating System Updates & patches
Security Enhancements
Full Web Server Support including Apache (Linux)
30 Minute Initial Response Time Guarantee
59 Second Phone/Chat Initial Response Time Guarantee
Proactive Response & Restoration of Monitoring Events
Virus and Spam Protection
Free External Migrations*
Best Effort Third Party Application Support
Full Control Panel Support 
Control Panel Updates and Patches 

* Restrictions Apply

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