Liquid Web

homeaboutproductssupportpartnerscontactlog in

Download this document as a PDF     
Liquid Web Heroic Support
Liquid Web Heroic Support provides a team of specialized departments that will ensure consistency and peak performance for your web hosting applications at all times. Using a team of departments ensures that you receive a highly-personal support experience with the expertise you require to resolve your issue quickly.
24x7x365 Heroic Support
30-Minute Initial Response Time Guarantee

Wholly Owned Liquid Web Data Centers
Leverage our Team of Specialized Departments

Sales Team

Personal Account Manager
Dedicated Billing Contact
Monthly Account Review
Online Shopping Cart Provides Transparent Pricing & Quick Ordering


Same Day Server Setup

Support for Custom Configurations

Advanced Raid Configurations

Free Reboots & Remote Hands



30 Minute Hardware Replacement Guarantee

Data Migration Services

Off Site Data Back-up and Disaster Recovery

Pro-active system restoration and server recovery


Initial Server Hardening

Vulnerability Scanning

Brute Force Detection

Virus & Spam Protection

Operating System Updates

DOS Mitigation & Prevention



Tier-1 Premium Bandwidth

100% Network Up-time

Load Balanced Configs.

Advanced Hardware Firewalls and VPN

Network Management & Optimization

Pro-active Network Monitoring


Dedicated 24x7 system and service monitoring

cPanel, HTTP, DNS, SMTP, Ping, SSH, FTP, POP3, RDP, Plesk & MySQL

Proactive response and restoration of monitoring events



Data Center Operations Team

Weekly Generator Tests
Custom Rack and Structured Cabling Solutions

Proactive Power and Cooling System Maintenance
On-site Equipment Specialists for Immediate Response


home . about . products . support . partners . contact . site map . website feedback . link to us
dedicated servers . virtual private servers . shared web hosting
Support is available 24 hrs. per day, toll-free 800.580.4985
Copyright © 2010 Liquid Web, Inc.