Liquid Web Respects Your Privacy
At Liquid Web we recognize that privacy is important. This document outlines the types of personal information we receive and collect when you use Liquid Web’s services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.
Liquid Web Corporation collects cookies on our Web site to capture information about page visits. This information is anonymous and we use this information only internally to improve the content we provide to our visitors. Information from the cookies is used to gauge page popularity, analyze traffic patterns on our site and guide development of other improvements to our site. If you choose to communicate to us and provide personally identifiable information about yourself, we will use this information only to respond to your inquiry. We will not sell, rent or otherwise disclose that information to third parties unless required to do so by law or in circumstances outlined in this policy.
Users may voluntarily provide Liquid Web their contact information including, but not limited to, email address, name, phone, address, zip code and other personally identifiable information. This information will be used by Liquid Web to respond to user inquiries and provide follow up communications. Examples of areas where users may voluntarily submit contact information to Liquid Web include, but are not limited to: product orders, newsletter sign-up, emails to Liquid Web, live-chat, Google Campaigns, phone conversations, help desk tickets or marketing promotions. Users may opt-out, modify or delete their personal information by sending an email to firstname.lastname@example.org, by “unsubscribing” within the manage.liquidweb.com interface, or by using the unsubscribe link contained within our email communications.
- (a) satisfy any applicable law, regulation, legal process or enforceable governmental request,
- (b) enforce applicable Terms of Service, including investigation of potential violations thereof,
- (c) detect, prevent, or otherwise address fraud, security or technical issues, or
- (d) protect against harm to the rights, property or safety of Liquid Web, its users or the public as required or permitted by law.
Per our agreement with the Internet Corporation of Assigned Names and Numbers (ICANN) and American Registry for Internet Numbers (ARIN), we must add valid contact information for each domain name and IP you register. It is possible to purchase Private Registration by requesting it from your salesperson at the time of your order. By using private registration you can hide your personal contact information and display proxy information instead. Private Registration is available for many domain name extensions. However, some registries do not allow it.
When You Visit Our Site
In order to help us develop products that are highly useful and most desired by our customers, Liquid Web may gather information from your web visit* for analyzation. This information helps us to customize products and content as well as developing an efficient browsing experience with regard to our site and the products/information contained therein. In an effort to provide full transparency to our users, it is important to note that we may track visitor IP addresses as well as utilize unique alphanumeric identifiers** and web beacons*** upon visits. This is done to diagnose problems with our servers, administer our Websites, recognize details of visits (including, but not limited to, unique visits and sources of visits), tailor web content to users, avoid users viewing repeat content, improve our web structure and to analyze the effectiveness of our content. This does not include collecting personal information from visitors so long as it does not pertain to public computer details or information disclosed by users via live and email communication with our site. Users are encouraged to read our full Privacy Statement prior to disclosing such data.
Liquid Web users are informed that we may archive information provided to us via live communication (calls, livechat, visits, any other real-time communication) as well as information submitted in writing (web forms, order processing, email) to verify customer identities and provide our users with the best possible product as well as the most efficient user experience possible. Telephone calls may also be recorded for training purposes. Information submitted via the above avenues may be combined with statistics gathered from web visits to measure interest in/develop our web pages and marketing plans, customize the content you view on your web visits based on your activity on past visits, develop generalized customer/consumer profiles, and administer our website.
*There are a number of methods of approach to Liquid Web’s website that are considered a “visit.” This includes utilizing a web browser that delivers you to www.liquidweb.com; www.kb.liquidweb.com; www.shop.liquidweb.com; www.stormondemand.com; manage.liquidweb.com; and any other site for which the previous URL’s can be considered a “root” to as well as any other sites that are owned by Liquid Web and/or Storm On Demand. This may also include viewing an email that has content delivered from one of our servers (or a third party web server), or by viewing an advertisement displayed on a third party website that has content delivered by one of our web servers.
When web visits occur, our server may log the time/duration of your visit as well as the pages you visited on this site and the time/duration spent on them. If your arrival results from a sponsored link, paid advertisement or paid search result, statistics will be gathered from your visit. In any other event you may visit the sites represented above, information may also be gathered based on where your visit originated as well as public computer data, visible to the analysis in place.
**During your visit, a unique alphanumeric identifier may be placed on your hard drive to help us identify visitors for customization and analysis. These identifiers may also be known as “cookies” and cannot be executed as code, used to deliver a virus, be identifiable to other servers, nor can any personal information be gathered by them. Liquid Web utilizes this method solely for the aggregation of statistics used to enhance the product we offer users. If you do not want these identifiers placed upon your visit, cookies can be disabled in your web browser in the security settings that control them. It is important to note, however, that disabling cookies may hinder your ability to utilize our website at its intended performance level or to execute some functions contained in which cookies are required for security purposes.
***A small graphic known as a web beacon may be embedded into Liquid Web advertisements, emails or web pages. This is a small graphic that will result in your web browser requesting the beacon from a web server. This request results in your web browser acquiring a unique identifier that may track visitor movement on the website utilizing the web beacon. Liquid Web uses web beacons to provide customized offers and gain usage statistics that help tailor the most desired viewing experience for the majority of our visitors. No personal information is gleaned by Liquid Web’s web beacons other than raw usage statistics.
If you have any questions or concerns over misuse of personal data, please contact us any time. Or write to us at:
c/o Liquid Web Inc.
4210 Creyts Road
Lansing, MI 48917 (USA)