Our Heroic Support technicians are located on-site at each of our data centers.

Our Commitment

Keeping your site online is our top priority. To prove it, we have created a set of Liquid Web policies that define our contractual promise to our valued clients which include our service level guarantees, terms of service, privacy and copyright policies. These policies enable us to provide unbeatable Heroic Support that you can trust.

Liquid Web Policies

Liquid Web Service Level Agreements

Liquid Web provides an industry leading Service Level Agreement (SLA) to our Dedicated Server and VPS customers which includes:

  • 30 minute Hardware Replacement guarantee
  • 100% Network Up-time guarantee
  • 30 minute initial response guarantee

If for any reason we fail to meet our SLA commitments, you will receive a credit for 10 times (1,000%) the actual amount of time you were affected.

Liquid Web Policies

Privacy Policy
At Liquid Web we recognize that privacy is important. This document outlines the types of personal information we receive and collect when you use Liquid Web’s services, as well as some of the steps we take to safeguard information.

Copyright Infringement Policy
Liquid Web customers are required to respect the legal protection provided by copyright law. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow the instructions in the Copyright Infringement Policy to notify us.

HIPAA Business Associate Agreement
The HIPAA Business Associate Agreement provides federal protections for personal information held by our customers and gives those hosting with Liquid Web peace of mind that details related throughout every transaction will remain private. This ensures that our customers maintain a full array of rights with respect to their information.

Copyright © 2014 Liquid Web, Inc. All Rights Reserved.