Liquid Web - News

Liquid Web News

Live Chat Heroic Support

October 13, 2009 -

Liquid Web is proud to add Live Chat Heroic Support for our valued customers. This is in addition to the phone, HelpDesk and email support that is staffed 24 hours a day 7 days a week by experienced server administrators.

Live Chat Heroic Support provides our customers another quick way to get in touch with Liquid Web's technical staff.

Managed Zimbra Hosting - Exchange Compatible Business Communication and Collaboration Suite

October 13, 2009 -

Liquid Web Zimbra is 100% compatible with Microsoft Exchange Server and provides two-way interoperability with most collaboration platforms. This means that Zimbra and Exchange users can share calendars, contacts, tasks, see availability for scheduling and collaborate across both platforms. Liquid Web also provides complete migration services to move your mail from your current Exchange Server to a new Zimbra server without losing any of your critical messages or enduring email downtime.

Liquid Web will setup and manage your Zimbra dedicated server and provide you with the support and monitoring you need to make sure your collaborative communication suite is available 24/7/365.

View Liquid Web Managed Zimbra Hosting

Chicago Network Point of Presence Added

October 13, 2009 -

Liquid Web has completed a significant upgrade to our network infrastructure that has greatly increased capacity, security and reliability. As a part of this network upgrade we have established a network Point of Presence in Chicago that will allow us to provision additional circuits quickly in the future. This upgrade allows us to service our growing customer base and the growing bandwidth consumption of our customers. Over the next several months, we will complete another series of major upgrades that will allow Liquid Web to cater aggressively to high bandwidth clients and the ever-expanding network requirements of server operations in general.

Liquid Web has doubled bandwidth allocations on all new product offerings including Shared, VPS, and Managed Dedicated Server products.

Liquid Web Zero Latency Now Features Fusion-IO ioDrive

October 13, 2009 -

Liquid Web is proud to add the latest generation in hard drive technology, Fusion-IoDrive, to our Zero Latency storage line! Fusion-ioDrive are high-performance solid state hard drives designed with the revolutionary silicon-based storage architecture ioMemory that can easily match the I/O performance of the world's fastest enterprise SAN. ioDrive is the world's most advanced NAND clustering technology designed for server based application-centric storage.

Fusion-IODrive Features:

Industry's fastest sustained random read/write IOPS
Less than 50 microsecond average access latency
Enables up to terabytes of high speed Virtual Memory
Easily RAID multiple ioDrives together
Managed like simple block storage

View Liquid Web Zero Latency

Liquid Web PCI Compliant

May 5, 2009 -

Liquid Web PCI Certification is a fully managed scanning service that verifies your compliance with the Payment Card Industry Data Security Standard. PCI Compliance is a single security standard which is required to accept credit card transactions from the five major credit card companies. PCI Compliance certifies that your organization takes all necessary steps to protect sensitive customer data and provides a set of standards for your infrastructure and server setup.

With Liquid Web PCI Certification our Heroic Support® networking and security experts will help design and customize your infrastructure to comply with all applicable security standards. This will ensure that your customers' sensitive data is always protected and that you will not be at risk of fines or permanent expulsion from card acceptance programs. Liquid Web's security team will use a comprehensive set of tools to scan your setup at regular intervals to ensure your ongoing compliance with these evolving security standards and perform all neccessary corrections.

View Liquid Web PCI Compliant Details

Data Center 3 Construction Nearly Complete!

May 5, 2009 -

We're proud to announce that we are in the final stages of construction of Liquid Web's new 90,000 square foot Data Center #3! This new data center will be home to our next 25,000 servers! In this video update, Liquid Web Infrastructure Director Chris Strandt discusses the status of this massive construction project.

Data Center Update Video

Time Lapse Video Sequence

Ground Breaking Photo Set:
http://flickr.com/photos/liquidweb/sets/721...

DC3 Construction Photo Set:
http://flickr.com/photos/liquidweb/sets/721...

Liquid Web Offers Fully Managed Ruby on Rails Support!

May 5, 2009 -

We are proud to announce fully managed Heroic Support® for the popular Ruby on Rails application development platform. Ruby on Rails support is available on Liquid Web's Shared, VPS and Dedicated hosting packages.

By creating a single click RoR deployment solution, Liquid Web developers have greatly simplified the process to deploy, manage and update RoR hosting environments. This means that RoR developers can focus on writing great code instead of handling the time-consuming task of installing, integrating, updating and tweaking their Rails hosting environment. Liquid Web hosted RoR applications are fast, resilient and cost-effective.

Liquid Web Ruby On Rails Hosting Features:

Fully Managed Rails Updates
Fully Managed Dedicated Databases (MySQL, PostgreSQL & SQLite)
One-Click Application Deployment
SSH for Secure Private Access
RubyGems Package Manager Pre-Installed
Web Server Support for Mongrel, Thin, Passenger & FastCGI

View Ruby on Rails Hosting Details

Introducing ServerSecure for Windows

May 5, 2009 -

Liquid Web is proud to announce that ServerSecure is now available for Windows servers. ServerSecure is an exclusive Liquid Web service which is designed to save you both time and resources. ServerSecure is an initial setup option that provides many additional services and modifications to the default Operating System and control panel installation which greatly enhances the security, reliability, and compatibility of your server and software. What would have normally taken you hours of installation work, or the hiring of an outside systems administrator, is now done for you by Liquid Web. Your server is locked down, ready to run, as soon as you receive it.

Windows Server Secure Includes:

Anti-Virus Protection
Secure RDP
TCP Hardening
DoS-Evasive
Brute Force Detection

View Windows Server Secure Details

Now Offering Heroic Support for Linux with Plesk Control Panel!

May 5, 2009 -

Liquid Web is proud to announce that Heroic Support® is now available for the Parallels Plesk Control Panel on Linux. Fully managed Liquid Web customers that use the Linux platform can now select from two options of control panels: cPanel or Plesk.

We are happy to add this new control panel option as a part of our ongoing effort to improve and expand our product lines for our valued clients.

For More Info, Click Here to Contact a Sales Team Member

10 Minute Average Help Desk Response Time for October - 30 Minute Response SLA!

November 18, 2008 -

One of the things that we work hard on every day at Liquid Web is continual improvement of support response times. We want to make sure that our responses are helpful, thorough and most of all - fast. Over the past 2 years we have enacted a strategic initiative to continually improve our ticket response time. This process resulted in a dramatic improvement. In October we averaged 10 minutes!

In celebration of this milestone we are proud to offer a new 30 minute initial response time guarantee for all tickets that are submitted or authenticated through PIMS. This guarantee is our commitment to you that Heroic Support is always available quickly. Rest assured we will stay ever vigilant to our mission of increasing the quality and speed of our Heroic Support.

Data Center 3 Construction Update

November 18, 2008 -

We are coming up on 5 months since we announced the ground breaking of Data Center 3 so we thought we should take a moment to update you on the status of the project.

Data Center Update Video

Time Lapse Video Sequence

Ground Breaking Photo Set:
http://flickr.com/photos/liquidweb/sets/721...

DC3 Construction Photo Set:
http://flickr.com/photos/liquidweb/sets/721...

Liquid Web Guardian Sale!

November 18, 2008 -

For a limited time when you purchase a new Dedicated Server and Liquid Web Guardian save $20 off the 100GB option & 50% off the MySQL Plugin!

100GB - $80 (Save $20 off regular price!)
MySQL Plugin - $25 (50% off regular price!)

Liquid Web Guardian is a fully-managed robust backup solution that provides continuous data protection and off-site disaster recovery for Linux and Windows Dedicated Servers.

Liquid Web Guardian uses replication and synchronization, with point-in-time snapshots, to provide up-to-the-minute data protection of your complete server configuration. In the case of a catastrophic event, our Sonar Monitoring Team recovers your exact server configuration to minutes before the event occurred.

View Liquid Web Guardian Details

Contact a Sales Person to take advantage of this special offer!

Liquid Web SWAG - T-Shirts, Mugs, Heroes, and More!

November 18, 2008 -

We've got great new Liquid Web swag to show off! Mugs, Heroes, T-shirts, Pens, Hats and More! If you see something you like, visit us on Facebook and tell us how business has been - or maybe - tell us about any exciting new projects coming up. Either way we'll send you out some new swag!* (Shipping charges apply outside USA)

Are you satisfied? Let us know.

November 18, 2008 -

If you are satisfied, would you do us a small favor? Would you take a moment to mention us in your website, twitter, blog, or better yet, maybe you could tell a friend?

We would really appreciate it. Your honest feedback is all we ask. Here are some Banners that Jason Grasshoff put together. If you'd like something custom designed for your site with your Logo, we'd be happy to help. Just contact us at hero@liquidweb.com.

Thank you very much. We couldn't do it without you.

Greetings from the Sonar Monitoring Team - Liquid Web Monitoring Notifications to keep you informed!

September 8, 2008 -

If you are one of our Managed customers, you'll soon be hearing a lot more from our Sonar Monitoring Team. In an ongoing effort to keep you updated with what's happening on your server, soon you'll start to see "Liquid Web Monitoring Notifications" from members of our monitoring staff every time we respond to an issue with your server.

In most cases, these notifications will be informational to explain what has occurred and how we fixed the problem. It will not be necessary for you to respond to these notifications because the issue will have already been resolved. We feel these notifications are important so that you are aware of all the activity that is happening on your server and so that you can proactively identify potential bottlenecks and plan for future growth.

The new notifications that we rolled out this week will hopefully bring our clients closer to our Sonar Monitoring Team, allow for better communication, and help us find solutions more quickly. If you have any questions about the services the monitoring department offers, or how you can take better advantage of these services, open up a ticket, and let us know!

Liquid Web Launches "Core Managed" - Managed Dedicated Servers Without Control Panel Requirement!

September 8, 2008 -

Liquid Web is proud to announce Heroic Support® Core Managed, our managed service for customers who would like to utilize our expertise and assistance but do not need Control Panel software. Liquid Web Core Managed includes unlimited 24x7 access to level 3 technicians, full network management and complete hardware support.

Heroic Support® Core Managed includes installation and full support of the Liquid Web core software installation package. This includes core operating system updates, security enhancements, and full web server support including Apache and IIS. Core Managed is designed for advanced administrators running large sites or web applications that do not have a need or use for the multi-domain hosting environment for which Plesk and cPanel are designed.

Linux Core Managed includes support for CentOS 5. Managed services include OS updates, support for Apache Web Server, MySQL Database Server, Sonar Monitoring - Server Health and Service Monitoring (ping, SSH and HTTP).
Windows Core Managed includes support for IIS 6.0, ASP.NET (1.1, 2.0, 3.5), MSSQL 2005 Express, Sonar Monitoring - Service Monitoring (ping, RDP, and HTTP), Windows Updates, and Kaspersky AV (upon request).

Liquid Web Honored as 693rd Fastest Growing Company in the United States

September 8, 2008 -

Liquid Web has been honored by INC. Magazine as the 693^rd fastest growing company in the United States. Liquid Web was also ranked No. 19 on the Top 100 Computers & Electronics Companies list. This prestigious list has included notable names such as Microsoft, Intuit and Oracle. The list is the most comprehensive look at the most important segment of the economy - America's independent-minded entrepreneurs. Taken as a whole, these companies represent the backbone of the U.S. economy.

This is the second consecutive year that Liquid Web has placed on the INC. 5,000 list which ranks companies based on their revenue growth over a three year period. Liquid Web's revenue grew from $2.1 million in 2004, to $12.2 million in 2007, a growth rate of 491.6%. Liquid Web's growth has been fueled by strong customer demand for their trademarked Heroic Support and three wholly owned data center facilities.

2008 Award
http://www.inc.com/inc5000/2008/company-profile.html?id=200806930

2007 Award
http://www.inc.com/inc5000/2007/company-profile.html?id=200706770

Inc Business Profile
http://www.incbiznet.com/companies/liquid-web

Liquid Web's 11 Year Anniversary Riverboat Party a Great Success

September 8, 2008 -

On September 16th 2008, Liquid Web friends and family gathered on the Michigan Princess Riverboat to celebrate the 11th anniversary of Liquid Web. Liquid Web guests were treated to dinner, drinks and dancing as we cruised the Grand River in Lansing.

We would like to thank all of those who were able to attend, making it a very special event. We would also like to thank our valued customers who have helped Liquid Web enjoy 11 years of sustained growth. Thank you!

To see videos and photos from the event, visit the Liquid Web Facebook page or our Flickr images.

Liquid Web Launches Heroic Support for Microsoft Windows Server 2008 Dedicated Hosting Packages

September 8, 2008 -

We are proud to offer our clients the latest Microsoft server technology, coupled with Heroic Support® and proactive Sonar Server Monitoring. Microsoft Windows Server 2008 platform offers significant improvements over Server 2003. Windows 2008 includes administration and diagnostics, development tools, and built-in server virtualization technology with Hyper-V.

The platform also offers new technologies and features such as Server Core, PowerShell, Windows Deployment Services, Parallel Session Creation, Clean Service Shutdown, Kernel Transaction Manager, Address Space Load Randomization and Windows Hardware Error Architecture (WHEA) and enhanced networking and clustering technologies.

To learn more, visit liquidweb.com or call 1.800.580.4985 to speak to a Heroic Support® Sales Representative.

Liquid Web Data Center Groundbreaking a Great Success!

July 11, 2008 -

On June 24th, 2008 Liquid Web celebrated the groundbreaking of Data Center 3, our new 90,000 square foot facility that will be home to 25,000 new customer servers and 600 new Heroic Support® engineers.

For more information, visit the DC3 Event Page to view a complete recording of the event which includes a data center tour video, a presentation by Liquid Web CEO Matthew Hill and a few words from Michigan Governor Jennifer Granholm.

The DC3 Event Page also includes pictures and press coverage of the event. Construction of Data Center 3 has already begun and is scheduled for completion in the first quarter of 2009. At the groundbreaking of Data Center 3, Liquid Web was joined by Michigan Governor Jennifer Granholm, State Representatives Rick Jones and Joan Bauer, former Lansing Mayor David Hollister, Delta Township Supervisor Joe Drolett, and several of our valued clients.

View details from the DC3 Groundbreaking Event

Liquid Web Begins Data Center 3 - Ground Breaking June 24 @ 1pm

June 12, 2008 -

On June 24th, 2008 at 1pm, Liquid Web will hold a ground breaking ceremony to announce the details for our new $80 million dollar data center facility.

Construction of the new 90,000 square foot facility has already begun and is scheduled for completion in the first quarter of 2009. When complete, Data Center 3 will support 25,000 new customer servers in 50,000 square feet of premium data center space and 600 additional Heroic Support® engineers in 40,000 square feet of new office space. As one of our valued clients, we would like to invite you to join us for our ground breaking celebration.

If you would like to attend, please RSVP to newsletter@liquidweb.com.

Details:
Tuesday, June 24, 2008 @ 1:00 p.m.
Liquid Web Data Center 3
Lansing, MI 48917
Delta Township

Liquid Web Zero Latency® Solid State Servers - A New Era In Storage Technology!

June 12, 2008 -

Liquid Web Zero Latency® uses the latest in random access Solid State Storage technology to deliver I/O rates and access times that are impossible to achieve with a traditional disk-based system.

Liquid Web Zero Latency is ideal for high-availability web applications because I/O wait times and bottlenecks will be virtually eliminated and your server's processing power and bandwidth will be fully utilized. This means that our clients can realize faster server performance and database access, increasing the performance of your entire application. Liquid Web Zero Latency total input/output operations per second tested 80 times faster than SATA and SAS drives.

View Liquid Web Zero Latency

Liquid Web launches Windows VPS

June 12, 2008 -

Liquid Web's new Windows VPS product utilizes Virtuozzo to deliver high performance Microsoft Windows server environments at an affordable price. Our Windows VPS product was designed using the same state-of-the-art technology that is employed for our Linux VPS's. This ensures that we are able to deliver the same premier hosting experience that you have come to expect from our Linux VPS products. Liquid Web Windows VPS uses Microsoft Windows Server 2003 and the Plesk control panel. Windows VPS customers are provided fully managed Heroic Support, Administrator Access (RDP), nightly off-server backups, and support for ASP and .NET.

Windows VPS Features

» 40 Gigabytes Storage
» 350 Gigabytes Transfer
» 512MB RAM Guaranteed

» 1024MB RAM Burstable
» 4 IP Addresses

View Liquid Web Windows VPS

Liquid Web Guardian - Managed Continuous Backup and Restore Service

June 12, 2008 -

Liquid Web Guardian is a fully-managed robust backup solution that provides continuous data protection and off-site disaster recovery for Linux and Windows Dedicated Servers.

View Liquid Web Guardian Details

Liquid Web Completes Dark Fiber Build - Doubled Bandwidth Allocations For All Current Clients!

February 14, 2007 - Lansing, MI: Liquid Web is proud to announce a series of significant capacity upgrades to it's network infrastructure. First and foremost Liquid Web has completed a massive dark fiber build reaching each of it's data centers. This build is coupled with the completion of an on site high capacity state wide DWDM network which brings tens of gigabits of capacity to it's Michigan based data centers.

With the completion of this dark fiber build Liquid Web has brought additional capacity online from Tier1 provider AT&T, as well as a full OC48 (2.48Gbps) with Tier1 provider Level3 Communications. This capacity expansion is live and has effectively extended the Liquid Web network by greater than 3 gigabits, bringing it's total IP capacity to nearly 5 gigabits between it's four Tier1 providers. This is only the first of a series of major upgrades and will allow Liquid Web to cater aggressively to high bandwidth clients and the ever expanding network requirements of server operations in general.

In it's continued commitment to supporting the success of it's clients Liquid Web has as of today, doubled the bandwidth allocations for all current clients including Managed Dedicated Server, VPS, and Shared Hosting clients with no additional charges. "The success of our clients is our success as well, and we are committed to supporting them in every regard. This is merely the first in a series of enhancements which we will be offering to our users in the coming months." said Liquid Web CEO, Matthew Hill.

Liquid Web has also doubled bandwidth allocations on all new product offerings including Shared, VPS, and Managed Dedicated Server products. Visit www.liquidweb.com for further information and pricing.

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Liquid Web Inc. Announces New Data Center

July 25, 2006 - Last week Liquid Web Inc proudly announced the opening of its newest 32,000 square foot data center facility at HostingCon2006. Liquid Web's newest data center, DC2, is located in Lansing, Michigan and provided with Tier1 bandwidth from AT&T, MCI and Savvis Communication. DC2 has been designed with complete redundancy enabling maximum reliability and up-time. DC2 will be home to nearly 8,000 web servers and will make Liquid Web one of the largest consumers of bandwidth in the greater Lansing area.

Liquid Web chose HostingCon2006 to announce the opening of DC2 due to its targeted global audience of demanding Hosting professionals. "HostingCon was the perfect place to announce our newest Data Center because it attracts a very specialized group of companies that demand complete reliability from a Data Center provider." said Matthew Hill, CEO of Liquid Web Inc. "We designed DC2 with complete redundancy and reliability to cater to customers with an uncompromising need for maximum uptime and support."

With the opening of DC2 Liquid Web will continue to focus on quality Managed Hosting services for their Shared, Dedicated and Virtual Private Server (VPS) products. Liquid Web's Heroic Support team is staffed on site at both DC1 and DC2 24x7x365 facilitating response to any and all issues directly, mitigating the impact of issues at any layer; from software, to server hardware, to network layer.

Liquid Web is planning an open house event in August that will give interested individuals a personal tour of the newly opened DC2. For more information please email: openhouse@liquidweb.com.

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Liquid Web Announces Client Forums

March 1, 2006 - Liquid Web is proud to announce the formation of the Liquid Web Client Forums. The client forums are a public community for our clients to exchange technical knowledge as well as business strategy and other information relevant to the operation of your business and web site.

While the forums are not an official channel of technical support, they can be of great assistance when dealing with issues which would not normally be supported by our technical staff. They are also a great venue for the discussion of product offering suggestions and needs you may have which we do not currently meet.

To register in our forums, please visit:

http://forums.liquidweb.com/register.php

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PIMS has a new look!

February 5, 2005 - Liquid Web Inc.'s account management interface (PIMS) now has a new look and feel to it. The updates include a support area where you can manage your help desk tickets. Current customer can log in at the same URL as before, https://www.liquidweb.com/PIMS/ to view the updated system.

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Liquid Web Inc Secures Diverse Path OC-48

July 28, 2004 - Web hosting and managed services provider Liquid Web Inc. announced on Wednesday that it has secured a deal with SBC to provide redundant OC-48 diverse path connectivity directly to it's Lansing, MI datacenter.

"This powerful addition to our network will further enhance our already established ability to consistently supply high performance, ultra high availability solutions to clients within our premium datacenter and network." said Matthew Hill, CEO of Liquid Web. "We spent a great deal of time engineering this solution for our network expansion and are confident our efforts will allow us to continue raising standards within the industry."

The new OC-48 SONET ring to the Liquid Web datacenter will feature redundant fiber with level 6 diverse paths connecting to multiple central offices, allowing for uninterrupted network integrity and operation even in the catastrophic failure of an entire supporting primary CO.

The company remains confident that these expansions, along with their continued additions of tier-1 bandwidth providers, will allow it to continue its dominance as the largest private datacenter in the central Michigan area.

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Network Upgrades Complete

June 10, 2004 - Liquid Web Inc. is now multi-homed with multiple fiber-optic connections to the internet. This increases the reliability as well as the performance of our network tremendously. Performance is enhanced through the increased network reach of our connections allowing the shortest and optimal routes to be selected. It also allows our datacenter to continue service without interuption if there is a failure in either one of our lines. The second connection is already installed and your account is already enjoying the benefits.

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New Dedicated Hosting Plans Unveiled

February 18, 2004 - New Dedicated Hosting plans with Hyperthreaded Dual Xeon processors and two gigabytes of RAM have been added. The unmatched quality of our Dedicated services in our new Datacenter has facilitated a threefold increase in our Dedicated customer base in the last five months. Click here to learn more.

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Fantastico Auto-Installer now Available

February 7, 2004 - The Fantastico auto-installer has been added to all shared hosting accounts. Fantastico offers instant installation of over forty popular web-based applications. Shared hosting customers now have immediate access to install blogs, customer support systems, discussion boards, e-commerce solutions, project management applications, and many other types of software with the click of a few buttons. Click here to learn more.

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Dedicated Hosting Plans Upgraded

November 20, 2003 - All Dedicated Hosting plans have been upgraded to include enormous amounts of bandwidth. Our premium Dedicated Plan 2 now comes with a massive 1 Terabyte (1,000 GB's) of transfer for both upsteam and downstream traffic (2,000 GB's Total).

In other Dedicated Hosting news, Liquid Web is now offering free Remote Reboot functionality with all Dedicated Hosting plans. This service allows you to reboot your machine from any web browser, and is available upon request to any current or new Dedicated Hosting client.

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New Control Panel Look, Features

November 5, 2003 - The Liquid Web Control Panel has been completely redesigned for a new streamlined look and feel. New features include a disk usage analyzer and the phpBB forum software. All shared hosting accounts will be upgraded to the new Liquid Web Control Panel by November 6th, 2003.

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Move to Lansing Datacenter Complete

November 1, 2003 - Liquid Web is happy to announce that all customers have successfully been moved to our brand new datacenter in Lansing, Michigan. With our servers on site, we will have immediate access to our network, diminishing server downtimes and decreasing resolution times of your service requests.

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